![]() ![]() However, including a range of voices and perspectives ended up with a more nuanced, successful product. When it comes to developing personal assistants for business people, interviewing people that aren’t in your target market flies in the face of some conventional customer-first product development ethos. Holmes also learned more about how a digital assistant should work and interact with people by talking to actual human assistants, adding a further layer of depth to the product’s design process. “There are many kinds of human expertise that are missing from most design processes.” ![]() “It became clear we had a lot to learn from people who had been using voice and speech-based technologies to interact with computers for decades,” said Holmes. Facing the daunting challenge of developing a voice-powered digital assistant, Holmes realized that voice-powered technology was not brand new to the world. When Holmes was at Microsoft, she was tasked with working on a personal digital assistant, the technology that would eventually become Microsoft Cortana. Inclusive design means better products for everyone ![]()
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